
Information about [Location/Flight number] accident/incident/emergency
SUBTITLE 1: Posted at Date/Time
The team at Aerlink regrets to advise that a serious/fatal incident/accident occurred today involving one of our aircraft in [state/location]. The [charter] flight left [location] at [time] and was reported [to have lost contact/to have made an emergency/crash landing/crashed] near [location] at [time]. [At TIME, first responders advised us that there are/are not reports of (injured) survivors amongst those on board, and these people are being transported to X].
Aerlink is working closely with authorities, responders and our charter customer during the [recovery effort / search for survivors] and will provide regular updates on this site [insert frequency if known – e.g., twice daily]. [Families are being contacted directly by authorities/the charter customer/Aerlink].
Our team extends our heartfelt thoughts, prayers and sympathy to the families and loved ones of the passengers and crew on board. As a family-owned company, we know many of our passengers and all our crew personally. We respectfully acknowledge that this is an incredibly difficult and upsetting time for [survivors], loved ones, and our own team members. Aerlink will provide support and resources to affected families and our team [Recommended: and has grounded all scheduled/charter/ATR-72 flights at this time until further notice as a precaution.]
Flight Details
Flight Number: [Flight Number]
Departure and Destination Airports: [Location]
Date & Time: [Departure Date and Time]
Passengers on board: [If known]
Crew on board: [If known]
Aircraft type: ATR-72
For Families and Loved Ones
If you are a family member or loved enquiring about a passenger, please contact us immediately for more information and assistance:
Family Assistance Hotline: [Phone Number]
International Assistance:
[International Phone Number]Email Contact: [Dedicated Email Address for Families]
For Our Customers and Passengers
For information about the status of your scheduled flight please visit the following link or contact us directly.
Flight Status and Schedule Updates:
[Link to Flight Status Page]Customer Support Hotline: [Phone Number]
Email Contact: [Dedicated Email Address for Passengers]
Incident Updates
We are committed to providing timely and transparent updates regarding this incident. Please check below for the latest information.
Incident Update Feed:
Update 3: [Date, Time] – [Brief Summary of Update]
Update 2: [Date, Time] – [Brief Summary of Update]
Update 1: [Date, Time] – [Brief Summary of Update]
Additional Support
For our passengers, crew and families seeking counselling or additional support, we have arranged for services to assist you during this difficult time.
Counselling Services: [Phone Number]
Support Services Email: [Email Address]
Other Resources: [Link to Additional Resources]
Contact Us
For any other inquiries, please use the following contact details.
General Inquiries Hotline: [Phone Number]
Media Contact: [Phone Number/Email Address]
Other Inquiries: [General Email Address]
